Priority one: now and always, your and your pets’ safety and health. Priority two: being here for your pets—and doing our part to keep the virus from spreading further.
Good news! As of April 14, we welcome your well-pet exam and vaccination appointment.
Give us a call at 314-569-3111 for an appointment, then we’ll follow our cell-phone parent-involvement protocol. If you’re on Android, it’s audio-only; on iOS, we can be on FaceTime.
Staff and Dr. Yavitz will be in protective gear.
Update, April 2:
Office hours are now 8:30 – 4 on weekdays. Saturday stays the same at 8:30 – 1 pm.
New protocols, updated March 20:
Starting now and for the foreseeable near term, we’re limiting our practice to critical or sick patients only. Well-pet checkups will have to wait until the coronavirus is under some sort of control.
First, please call ahead.
Together, you and we will decide if the problem warrants a visit. We may be able to get it handled without an appointment.
If your pet does need an exam, we’ll make an appointment.
When you arrive, please stop in the driveway and call us at 314-569-3111.
At that point we’ll ask you to take your pet out of the car and up to the front porch. You can leave a cat carrier there and go park in the lot; if you’re with your dog, someone will meet you on the porch and take her inside. Once we have your pet, you can go park.
Please stay in your car for the entire visit.
We’ll do all the communications over the phone (this can be FaceTime if you’re on iOS), from taking your pet’s history to telling you what we’ve found and what treatments and/or therapies we recommend.
If your pet needs to be admitted overnight, we’ll refer you to an appropriate hospital and continue keeping you informed by phone or electronically.
If your pet needs medication:
If it’s in stock, we’ll put the meds on a table on the porch for you to pick up at the end of the visit, after you’ve checked out and are picking up your pet.
If we need to order it, we’ll call you when it comes in, and you can pay for it over the phone with a credit card. Let us know when you’ll be by to pick up the package, and we’ll put it out on the porch for you.
Instructions as of March 17:
Please get here on time for your appointment — not early. If you’re early, please wait in your car until it’s time for your appointment.
When it’s time for your appointment, please stay in your car and call us at 314-569-3111. We may ask you about your own health, or if you’ve been exposed to COVID, again, for your safety and ours. Please understand that none of us has ever faced a situation like this virus before, and we all need to err on the sides of caution and goodwill.
Also, we’re asking that only one person come in with your pet. (So please leave everyone else at home—especially children).
The CDC recommends social distancing: keep a distance of six feet from other people, and don’t shake hands.
Rest assured the staff you see are healthy. We’re sending home anyone who’s sick or showing symptoms.
The best defense against a coronavirus is plain old soap. It’s even better than hand sanitizers. Those are fine in a pinch, but the CDC is saying wash your hands every chance you get. We require it for staff, suggest it to you.
We always use hospital-grade disinfectants and cleansers—everywhere. We’re for sure not stopping now.
Please don’t sit in the waiting room. If you forget, you’ll see all the magazines and toys are gone. For now, it’s the most boring place in the world.
For more on COVID-19, check the Centers for Disease Control at cdc.gov.
To keep up with our scheduling, operation or any changes, check our Facebook page or spoede.vet
From all of us, please stay safe and be healthy. Thanks for your cooperation in this unprecedented, difficult time for everyone.
Gary Yavitz, DVM